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The Pearl Factory Return Policy:
The Pearl Factory was founded with our customers' best interest in mind. That means we have taken every aspect of security into consideration and are providing our customers with state-of-the-art security protection. We offer a 90-day money back guarantee on our products. This guarantee is valid for all products except custom orders or products that are specially modified for the customer including stringing at a custom length or with a clasp other than our standard ball clasps. Custom orders are non-refundable. The Pearl Factory will refund the full cost of the item EXCLUDING shipping, handling and insurance charges. Refunds will be made using the method of payment used in the original purchase.

We believe in 100% customer satifaction.

Return and exchanges:
Please note that you are responsible for the cost of shipping your return or exchange to us. Shipping charges are non-refundable. A $6.50 shipping fee will be applied to all returned orders originally shipped out via our "free shipping" option. Please mail your item(s) back in their original packaging with a copy of the invoice and the Return Merchandise Authorization form.


1. Obtain Return Merchandise Authorization: Please contact us to request a Return Merchandise Authorization (RMA) number in order to ensure proper credit for return. You may contact us via email at

2. Shipment:
a. We suggest that you ship your package insured to ensure safe arrival. We are not responsible for lost packages.
b. Please place item in original packaging and comparable shipping box.
c. Please write RMA # clearly on the outside of your box in black marker and include the RMA form inside the box.
d. Packages must arrive at our facilities within 90 days of purchase for refund or exchange.

3. Conditions of Return:
a. Packages without a return merchandise authorization number will not be accepted for refunds.
b. Items must be returned in original condition within 90 days. Items with wear will not be accepted for refunds.
c. Custom orders cannot be accepted for a refund. This includes any item that is not in our standard catalogue.
d. Please note that it may take 2-3 weeks for a return to be processed to your credit card.

Write to 24 hours a day with any questions before ordering.
Last Updated: 1 Dec 2010 06:59:24 PST home  |  about  |  terms  |  contact
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